Effective date: 18 September 2026
AHN Impex respects your privacy. This Privacy Policy explains what personal information we collect through ahnimpex.com, why we use it, when we share it, and the choices available to you.
Information We Collect
- Account and contact details: your name, email address, phone number, password in protected form, billing address, and delivery address.
- Order information: products purchased, order value, transaction status, shipping details, returns, exchanges, and customer-support messages.
- Payment information: payment status and transaction references supplied by our payment provider. AHN Impex does not receive or store your complete card number, UPI PIN, or banking password.
- Technical and usage information: IP address, browser and device information, pages visited, approximate location, referral source, cookies, and similar technologies.
How We Use Information
- To create and manage customer accounts.
- To process payments, fulfil orders, arrange delivery, and provide order updates.
- To handle returns, exchanges, refunds, questions, and complaints.
- To secure the website, prevent fraud, troubleshoot problems, and enforce our terms.
- To understand website performance and improve our products, services, and customer experience.
- To send marketing messages where permitted. You can unsubscribe from promotional emails at any time.
- To comply with tax, accounting, legal, and regulatory obligations.
Cookies and Analytics
Our website uses cookies and similar technologies to keep the store and cart working, remember preferences, protect accounts, measure traffic, and understand how visitors use the site. Some cookies are necessary for checkout and account functions. You can control optional cookies through available consent controls or your browser settings, but blocking necessary cookies may prevent parts of the website from working correctly.
When We Share Information
We share only the information reasonably necessary with service providers that help us operate the store, including payment processors such as Razorpay, courier and logistics partners, website-hosting and security providers, email services, analytics providers, and professional advisers. These providers may process information only for the services they supply to us and under their own legal obligations.
We may also disclose information when required by law, court order, or a lawful request from an authority; to investigate fraud or security incidents; to protect customers or our rights; or as part of a business reorganisation or transfer. We do not sell or rent personal information for unrelated third-party marketing.
Payment Processing
Online payments are processed through the payment options displayed at checkout. Payment providers collect and process your payment details under their own privacy policies and security practices. We receive limited details such as the payment status, amount, method category, and transaction reference needed to confirm and support your order.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described here, including order fulfilment, customer support, fraud prevention, record keeping, tax and accounting requirements, and resolving disputes. Retention periods vary according to the type of record and applicable legal requirements.
Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. However, no internet transmission or storage system is completely secure. Please use a strong, unique password and contact us promptly if you believe your account has been compromised.
Your Choices and Rights
Subject to applicable law, you may ask us to provide access to personal information we hold about you, correct inaccurate details, delete information that is no longer required, withdraw consent where processing relies on consent, or stop promotional communications. We may need to verify your identity before completing a request, and some records may need to be retained for legal or legitimate business reasons.
To make a privacy request, email ahnimpex2026@gmail.com. You can also review certain account and order information through the My Account area.
Children’s Privacy
Our store is not intended for children who cannot legally enter into a purchase contract. If you believe a child has provided personal information without appropriate consent, contact us so we can review and, where required, remove it.
Third-Party Links
Our website may link to services or websites we do not control. Their privacy policies apply to information you provide to them. Please review those policies before sharing personal information.
Changes to This Policy
We may update this Privacy Policy when our practices, services, or legal obligations change. We will publish the revised version here and update the effective date. Material changes apply from the date stated in the revised policy.
Contact Us
For privacy questions or requests, contact AHN Impex at ahnimpex2026@gmail.com, New Delhi, Delhi, India.