Return, Exchange, Shipping and Delivery Policy

At AHN Impex, we carefully inspect and pack every order before dispatch. Our 7-day exchange policy protects you if you receive a damaged, defective, or incorrect product. Therefore, please read the conditions below before requesting a return or exchange.

7-Day Exchange Policy

You may request an exchange within 7 days of the delivery date if:

  • The product arrived damaged or defective.
  • You received an incorrect product.
  • The item remains unused and in its original condition.
  • You have the original packaging, tags, invoice, and accessories.

To request an exchange, email us at ahnimpex2026@gmail.com within seven days of delivery. Please include:

  • Your full name
  • Order number
  • Reason for the exchange
  • Clear photographs and an unboxing video showing the issue

Next, our team will review your request and provide the next steps. Please do not return the product until we confirm your request.

Returns and Refunds

You may request a return for an unopened and unused item within seven days of delivery. Keep the product sealed in its original packaging. Also include all tags, accessories, and the original invoice.

Once we approve your request, pack the product securely. Then send it through a reliable, trackable courier service. Also include a note with your order number and reason for the return.

We will inspect the returned item before approving the refund. Original shipping charges are non-refundable. You must also pay the return shipping costs. However, we will refund these costs if you received a damaged, defective, or incorrect product.

We cannot accept returns or exchanges for:

  • Used, worn, washed, altered, or damaged products
  • Products without their original packaging or tags
  • Items returned after seven days
  • Damage caused by improper use, storage, or care
  • Products returned without prior approval

AHN Impex Shipping Policy

We begin processing your order after we confirm it successfully. Estimated delivery times are:

  • Delhi and NCR: 2–3 business days after dispatch
  • Other Indian locations: 5–7 business days after dispatch

These timelines are estimates. However, public holidays, severe weather, courier delays, service disruptions, or an incomplete address may affect delivery.

After dispatch, we will email the courier partner’s name and your AWB or tracking number. You can then track the shipment on the courier partner’s official website.

Most courier partners deliver between 9:00 a.m. and 5:00 p.m. However, delivery hours may vary by location and courier service.

Order Tracking

Please allow a short period for the courier partner to activate your tracking number after dispatch. If your tracking details do not update within 24–48 hours, contact us at ahnimpex2026@gmail.com.

Before placing an order, check your email address and phone number carefully. This step helps the courier deliver your order without unnecessary delays.

Delivery Requirements

An adult may need to sign for the shipment at the time of delivery. Alternatively, a household member can accept the parcel for you. The courier may ask that person for valid identification.

If nobody is available, the courier partner may:

  • Attempt delivery again
  • Contact you by phone
  • Leave delivery instructions
  • Hold the parcel at its nearest branch or service centre

Please follow the courier partner’s instructions to arrange redelivery or collection.

Changing the Delivery Address

Contact us immediately if you need to correct your delivery address. We may update it only if we have not processed or dispatched the order.

After dispatch, we cannot guarantee an address change. Instead, the courier may hold the parcel at a nearby branch for collection. The courier company may also charge an additional fee.

Privacy and Customer Information

AHN Impex respects your privacy and handles your information responsibly. We collect information to process payments, fulfil orders, and arrange delivery. We also use it to provide support, prevent fraud, and improve our services.

We may share necessary order details with trusted service providers. These providers include payment processors, couriers, website hosts, and companies that help us complete your transaction. However, we do not sell or rent your personal information for unrelated marketing.

By using AHN Impex, you agree to our Privacy Policy and website terms. We may update these policies when required. Any revised policy will apply from the date we publish it on our website.

For consumer assistance in India, you may also visit the National Consumer Helpline.

Need Help?

For questions about an order, return, exchange, shipment, or delivery, email us at ahnimpex2026@gmail.com.

Please include your order number so our team can assist you faster.

Shipping Charges & Payment Fees

  • Standard shipping: ₹49 on orders below ₹499.
  • Free shipping: available on orders of ₹499 or more.
  • Cash on Delivery: an additional ₹39 handling fee applies.
  • Prepaid orders through Razorpay: no COD handling fee.